A Message For You: a novel communication tool developed in response to the COVID-19 pandemic

BMJ Open Quality

article

Natalia Cotton¹  Oliver Mitchell¹  Olivia Buckeldee¹  Rory Morrice³  Victoria Lyon¹  Brent Bartholomew¹ 

[1] Undergraduate Education , Chelsea and Westminster Hospital NHS Foundation Trust;Undergraduate Medicine , Imperial College London Faculty of Medicine - South Kensington Campus;Undergraduate Education , West Middlesex University Hospital

关键词: teamwork;    quality improvement;    quality improvement methodologies;    PDSA;    patient participation;   

DOI  :  10.1136/bmjoq-2020-001160

学科分类：药学

来源: BMJ Publishing Group

【 摘 要 】

During the COVID-19 pandemic, hospitalsacross the UK had to restrict inpatient visitors in order to help prevent the spread ofthe virus.1 On 24 March 2020, Chelsea andWestminster National Health Service (NHS)Trust stopped allowing visitors to its wardsapart from in exceptional circumstances. Forpatients and families alike, this cut-off a vitalsource of communication and comfort duringa time of already heightened anxiety. Restriction of visitors may contribute to feelings ofloneliness and isolation,2 which in turn havebeen shown to predict increased morbidityand mortality.3 These issues of in-hospitalisolation, secondary to reduced social contactwith loved ones as a result of the COVID-19pandemic, represent our problem statement,which we attempted to address with theproject outlined below.

【 授权许可】

CC BY-NC|CC BY|CC BY-NC-ND