To improve the communication between a community mental health team and its service users, their families and carers

BMJ Open Quality

article

Priyalakshmi Chowdhury¹  Amir Tari¹  Ola Hill²  Amar Shah¹ 

[1] Psychiatry , East London NHS Foundation Trust;East London NHS Foundation Trust

关键词: quality improvement;    community mental health services;    patient-centred care;    mental health;   

DOI  :  10.1136/bmjoq-2020-000914

学科分类：药学

来源: BMJ Publishing Group

【 摘 要 】

This article describes the application of quality improvement (QI) to solve a long-standing, ongoing problem where service users or their carers felt they were not given enough information regarding diagnosis and medication during clinic assessments in a community mental health setting. Service users and carers had shared feedback that some of the information documented on clinic letters was not accurate and the service users were not given the opportunity to discuss these letters with the clinician. The aim of this QI project was to improve the communication between the community mental health team (CMHT) and service users and their carers. Wardown CMHT volunteered to take on this project. The stakeholders involved were the team manager and deputy manager, the team consultant, the team specialist registrar, team administrative manager, two carers and one service user. The project had access to QI learning and support through East London NHS Foundation Trust’s QI programme. The team organised weekly meetings to brainstorm ideas, plan tests of change to review progress and to agree on the next course of action. The outcome was an increase in service user satisfaction from 59.9% to 78% over a period of 6 months, and a reduction in complaints to zero.quality improvementcommunity mental health servicespatient-centred caremental healthhttps://creativecommons.org/licenses/by/4.0/This is an open access article distributed in accordance with the Creative Commons Attribution 4.0 Unported (CC BY 4.0) license, which permits others to copy, redistribute, remix, transform and build upon this work for any purpose, provided the original work is properly cited, a link to the licence is given, and indication of whether changes were made. See: https://creativecommons.org/licenses/by/4.0/.

【 授权许可】

CC BY-NC|CC BY|CC BY-NC-ND