Measure of Semantic Likeness Among Business Process Activities in a Telecommunication Company

IEEE Access

Juan Pedro Sepalveda-Rojas¹  Guillermo Fuertes¹  Manuel Vargas¹  Daniel Galvez²  Andrea Espinoza³  Miguel Alfaro³ 

[1] Departamento de Ingenier&x00ED;Facultad de Ingeniería y Tecnología, Universidad San Sebastian, Santiago, Chile;a Industrial, Universidad de Santiago de Chile, Santiago, Chile;

关键词: Business continuity;    knowledge management;    manufacturing;    semantic;   

DOI  :  10.1109/ACCESS.2019.2953464

来源: DOAJ

【 摘 要 】

The study proposes a measure of semantic similarity to solve the wide variety of business process recovery problems, these measures allow to compare the processes of business models useful for reuse, redesign or reengineering process. A metric that demonstrates the similarity between a reference model or fragment of it is proposed. These metrics focus on the activities that make up a business process and are developed through three measures: syntactic, linguistic and semantic similarities. The results show that the proposed measure is suitable for reuse purposes in manufacturing processes, being a useful tool in the area of knowledge management and process administration.

【 授权许可】

Unknown