Classification of ERP System Services

Journal of Systems Integration

Petr Sodomka¹  Hana Klcova¹ 

[1] Brno University of Technology;

关键词: ERP system;    IS/ICT;    pre-sales services;    sales services;    post-sales services;    consulting services;    services fee;    audit;    strategic analysis;    process analysis;    information strategy;    feasibility study;    target concept;    version;    implementation;    data migration;    training;    testing;    key-user;    update;    upgrade;    hotline;    helpdesk;    Service Level Agreement (SLA);    remote access;    guarantees;    warranties;   

DOI  :  10.20470/jsi.v7i3.263

来源: DOAJ

【 摘 要 】

Today the ERP business information systems are an essential tool for organization management, regardless of size and field of activity. Their successful implementation and use is conditioned predominantly by IS/ICT knowledge and managerial skills required for directing their life cycle correctly. Defining and correct setting of the service level is a key requirement and skill, usually provided by a service provider based on an implementation and service contract, or an advisory organization, in particular when presale services concerning analyses and tender documentation processing are provided. The following paper discusses the characteristics of the individual service types and the particulars of their practical use. Moreover, it presents the selected significant results of the long-term research performed by the authors in the Center for inVestigations into Information Systems.

【 授权许可】

Unknown