Implementation of enterprise resource planning systems: a user perspective

International Conference on Industrial and Systems Engineering 2017

Reitsma, E.^1 ; Hilletofth, P.^1 ; Mukhtar, U.^2

Department of Industrial Engineering and Management, School of Engineering, Jönköping University, Jönköping, Sweden^1

Department of Management Sciences, GIFT University, Punjab, Pakistan^2

关键词: Business Process;    Critical success factor;    Education and training;    Enterprise resource planning (ERP) systems;    Enterprise resource planning systems;    ERP system;    Strategic decision making;    User perspectives;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/337/1/012049/pdf
DOI  :  10.1088/1757-899X/337/1/012049

来源: IOP

【 摘 要 】

The purpose of this study is to evaluate critical success factors (CSFs) for the implementation of an enterprise resource planning (ERP) system from a user perspective. Users play a vital role when implementing an ERP system, but their perspective has been neglected in the literature. A better understanding of their perspective promises to contribute to the design of more effective ERP systems, its implementation, and management. In order to identify the user perspective, a survey was conducted within three Pakistani companies that recently have implemented a new ERP system. The questionnaire was developed based on thirteen CSFs deduced from literature. Based on each CSF's level of importance, they are ranked in order of importance and divided into three groups: most important, important and not important. Findings reveal that users believe that management should prioritize the following four CSFs when implementing an ERP system: education and training, strategic decision-making, communication, and business process alignment.