Operating a National Hotline in Korea During the COVID-19 Pandemic

Osong Public Health and Research Perspectives

Rok Song¹  Jae Young Ko²  Yuh Seog Choi² 

[1] Division of Immunization Program, Korea Disease Control and Prevention Agency, Osong, Korea;Office of Spokesperson, Korea Disease Control and Prevention Agency, Osong, Korea;

关键词: communication;    coronavirus disease-19;    covid-19;    hotline;   

DOI  :  10.24171/j.phrp.2020.11.6.06

来源: DOAJ

【 摘 要 】

The importance of effective communication cannot be overestimated during a pandemic. The Korea Disease Control and Prevention Agency national 1339 hotline has been in operation since the Middle East respiratory syndrome coronavirus outbreak in 2016. The hotline is open 24 hours a day, 7 days a week, 365 days a year, and provides accurate, reliable information based upon the Korea Disease Control and Prevention Agency guidelines in response to queries. During the coronavirus disease 2019 (COVID-19) pandemic, the 1339 hotline received callers’ questions about symptoms and the implications of their actions regarding the epidemic. Through the 1339 hotline, callers received the up-to-date information that enabled them to protect themselves as well as others from COVID-19. This public service may have influenced on reduced risk of virus transmission in Korea.

【 授权许可】

Unknown