Recent Iranian Health System Reform: An Operational Perspective to Improve Health Services Quality

International Journal of Health Policy and Management

Mahboubeh Parsaeian¹  Ebrahim Jaafaripooyan²  Shahram Ghaffari³  Mahdi Mahdavi⁴ 

[1] Department of Epidemiology and Biostatistics, School of Public Health, Tehran University of Medical Science, Tehran, Iran;Department of Health Management & Economics, School of Public Health, Tehran University of Medical Science, Tehran, Iran;Social Security Research Institute, Tehran, Iran;Tehran University of Medical Science, Tehran, Iran;

关键词: Health System Reform;    Iran;    Appointment Planning Systems;    Outpatient Scheduling Systems;    Service Quality Improvement;    Operational management;   

DOI  :  10.15171/IJHPM.2017.89

来源: DOAJ

【 摘 要 】

The operational management of healthcare services is expected to directly touch patient experiences. Iranian Ministry of Health and Medical Education (MoHME) for the first time, as such, has sought to improve the operational management of healthcare delivery within a reform agenda by setting benchmarks for ‘number of visit per hour’ and waiting time in outpatient clinics of about 700 affiliated hospitals. As a new initiative, it has faced with mixed reactions and various doubts have been cast on its successful implementation. This manuscript aims to shed some light on the operational challenges of the initiative and the requirements of its successful implementation.

【 授权许可】

Unknown