Challenges and Strategies for Employee Retention in the Hospitality Industry: A Review

Sustainability

Muhammad Zada¹  Bilqees Ghani²  Heesup Han³  Luis Araya-Castillo⁴  Khalid Rasheed Memon⁵  Afraseyab Khattak⁶  Rezwan Ullah⁷  Antonio Ariza-Montes⁸ 

[1] Business School, Henan University, Kaifeng 475001, China;College of Business Management, Institute of Business Management, Karachi 75190, Pakistan;College of Hospitality and Tourism Management, Sejong University, Seoul 05006, Korea;Facultad de Economía y Negocios, Universidad Andres Bello, Santiago de Chile 7591538, Chile;Graduate School of Business, Universiti Sains Malaysia, George Town 11800, Malaysia;Institute of Business and Management Sciences, University of Agriculture, Peshawar 53130, Pakistan;School of Management and Economics, Beijing Institute of Technology, Beijing 100081, China;Social Matters Research Group, Universidad Loyola Andalucía, C/Escritor Castilla Aguayo, 4, 14004 Cordoba, Spain;

关键词: comprehensive literature review;    recruitment and selection;    HR practices;    employee retention;    hospitality industry;   

DOI  :  10.3390/su14052885

来源: DOAJ

【 摘 要 】

Despite the issues that the hospitality industry encounters in retaining talented employees, little attention has been paid to the development of retention strategies, resulting in poor organizational performance and sustainable growth. The current study, therefore, aims to review and discuss the employee retention strategies in the hospitality industry in order to keep talented employees for a longer period of time. The study is based on past literature and peer-reviewed articles published between 2010 and 2020. The databases Web Knowledge, Emerald, Google Scholar, and Science Direct were used to find the relevant papers using the key words such as “Hospitality Industry”, “employee retention”, “employee turnover”, and “employees”. The findings of this study suggest that employee retention is contingent on employee satisfaction, which is comprised of four factors: sustainable positive work environment; sustainable growth opportunities; sustainable & effective communication; and sustainable & effective recruitment and selection practices. The paper contributes to a comprehensive review of the literature on employee retention strategies in the hospitality context. The study proposes a model for the hospitality industry to revamp its recruitment and selection practices in order to retain its employees. Furthermore, the study provides a focused directions that will aid in the establishment of employee retention strategies and practices. It was concluded that satisfied employees are less likely to leave their current job, while unsatisfied employees are expected to leave their current job for a better career opportunity. Managerial implications were also discussed.

【 授权许可】

Unknown