Emotional labor of nurses in the front line against the COVID-19 pandemic

Revista Brasileira de Enfermagem

关键词: Emotions;    Nurses;    Nursing Care;    Pandemics;    COVID-19;   

DOI  :  10.1590/0034-7167-2020-0660

来源: DOAJ

【 摘 要 】

ABSTRACTObjective: To analyze nurses’ experiences in the front line of the fight against the COVID-19 pandemic regarding the performance of emotional labor (EL), aiming at its characterization and identification of support strategies and development opportunities of nurses and practices.Methods: Qualitative, descriptive, and exploratory study, with content analysis of eleven written narratives and reports from a focus group composed of nurses with experience in caring for patients with COVID-19 from different Hospital Centers in Lisbon, Portugal.Results: Five themes were extracted: 1) Challenges experienced by nurses in the frontline; 2) Emotions experienced by nurses in service care; 3) Emotional responses of nurses and patients: impact on care; 4) EL of nurses in the patient care process; 5) Opportunities for development in the face of the emotional challenge required of nurses in combating COVID-19.Final considerations: The nurses demonstrated the ability to transform this profoundly emotional experience positively.

【 授权许可】

Unknown