Effects of Partnership Quality and Information Sharing on Express Delivery Service Performance in the E-commerce Industry

Sustainability

Ivan Ka Wai Lai¹  Huajun Tang²  Yaoguang Zhong³  Fangfang Guo³ 

[1] Faculty of International Tourism and Management, City University of Macau, Macau 999078, China;School of Business, Macau University of Science and Technology, Macau 999078, China;School of Economics and Management, Dongguan University of Technology, Dongguan 523808, China;

关键词: sustainability;    partnership quality;    information sharing;    perceived performance;    express delivery service provider;    E-commerce;   

DOI  :  10.3390/su12208293

来源: DOAJ

【 摘 要 】

This study applies the partnership quality theory to investigate how the perceived information sharing quality from express delivery service providers can affect logistics service performance for online shoppers in terms of partnership quality (including trust and commitment) and willingness to share information from E-commerce enterprises. Based on 421 samples of E-commerce enterprises in China, the results of structural equation modelling revealed that perceived information sharing quality affects partnership trust, which in turn affects the partnership commitment and willingness to share information. Partnership quality and willingness to share information affect the perceived performance of the express delivery services. Surprisingly, information sharing quality does not play a role in commitment. This study provides a theoretical contribution to E-commerce supply chain research in constructing a cognition, affective, behavior, and conative performance model for further research.

【 授权许可】

Unknown