Human Resource Outsourcing Success: Leveraging on Partnership and Service Quality

SAGE Open

Hasliza Abdul-Halim¹ 

关键词: human resources;    HR outsourcing;    service quality;    partnership quality;    outsourcing success;   

DOI  :  10.1177/2158244014545475

学科分类：社会科学、人文和艺术（综合）

来源: Sage Journals

【 摘 要 】

The existing literature on partnership seems to take the relationship between partnership quality and outsourcing success for granted. Therefore, this article aims at examining the role of service quality in strengthening the relationship between partnership quality and human resource (HR) outsourcing success. The samples were obtained from 96 manufacturing organizations in Penang, Malaysia. The results showed that partnership quality variables such as trust, business understanding, and communication have significant positive impact on HR outsourcing success, whereas in general, service quality was found to partially moderate these relationships. Therefore, comprehending the HR outsourcing relationship in the context of service quality may assist the organizations to accomplish HR outsourcing success by identifying areas of expected benefits and improvements.

【 授权许可】

CC BY