Designing Services for employees' wellbeing: principles for an improved employee experience

CERN IdeaSquare Journal of Experimental Innovation

Marco Di Norcia¹  Matteo Vignoli²  Fabiola Bertolotti³ 

[1]Design Group Italia, Milan

[2]University of Bologna, Bologna

[3]University of Modena and Reggio Emilia

关键词: Design Principles;    Design Thinking;    Employee Experience;    Employees Wellbeing;    Service Design;   

DOI  :  10.23726/cij.2021.997

来源: DOAJ

【 摘 要 】

This research proposes a set of design principles that designers and managers responsible for the design of organizational support services could adopt to improve employees' wellbeing. Through a qualitative study, based on semi-structured interviews, we carried out a cross-context analysis of wellbeing initiatives developed in three organizations. Adopting the perspective of science-based design, we drew seven design principles. We emphasize the importance of including these principles in the process of designing services oriented to employees' wellbeing in organizational contexts using the Design Thinking approach, as well as their application in broader contexts where services may play a crucial role.

【 授权许可】

Unknown