Integrating Key Nursing Measures into a Comprehensive Healthcare Performance Management System: A Tuscan Experience

International Journal of Environmental Research and Public Health

卷:19

Chiara Barchielli¹  Milena Vainieri¹  Anne Marie Rafferty² 

[1] Management and Health Laboratory, Institute of Management, Sant’Anna School of Advanced Studies, 56127 Pisa, Italy;

[2] Midwifery & Palliative Care, Florence Nightingale Faculty of Nursing, King’s College London, London SE1 8WA, UK;

关键词: nursing;    quality;    safety;    evaluation;    integration;    focus group;   

DOI  :  10.3390/ijerph19031373

来源: DOAJ

【 摘 要 】

This paper addresses the evaluation of nursing quality and safety beyond nursing tasks in specific healthcare settings and sets it in a context that conveys the sense of complexity and multifaceted nature of the contribution that nursing makes to the whole system. The paper describes research conducted in Tuscany during 2019 involving regional managers and heads of nursing departments. This research has led to the development of an integrated evaluation framework through focus groups and consensus process with the latter, which includes Performance Organizational climate data, Patient-Reported Experience Measures (PREMs), and Patient-Reported Outcome Measures (PROMs). This integrated framework aims at both making sense of extant measures as key performance indicators shared among different professionals while recognizing the important role of nursing care by adding specific measures and can be seen as a tool that boosts the sense of “teamness” in healthcare.

【 授权许可】

Unknown