“I Feel I’m in Best Hands with You!”: A Survey of Patient Satisfac­tion in a German University Skin Cancer Centre

Acta Dermato-Venereologica

卷:101

Theresa Steeb¹  Markus V. Heppt²  Carola Berking²  Michael C. Kirchberger²  Heike Merkl²  Caroline Voskens²  Anja Wessely²  Lucie Heinzerling²  Michael Erdmann² 

[1] Department of Dermatology, University Hospital Erlangen, DE-91054 Erlangen, Germany. ;

[2] ;

关键词: patient satisfaction;    quality improvement;    cross-sectional study;    quality of care;    skin cancer;    melanoma;   

DOI  :  10.2340/00015555-3837

来源: DOAJ

【 摘 要 】

An important measure of hospital quality is the satisfaction of patients. The aim of this cross-sectional study, performed in the dermato-oncology unit of the university hospital in Erlangen, Germany, was to assess skin cancer patients’ degree of satisfaction with healthcare services. Self-administered questionnaires on patient satisfaction regarding contact with staff, need for information, and recommendation of the skin cancer centre were distributed in the day-care unit and the outpatient department to patients between April and June 2017. Results were reported descriptively and subgroup differences were explored using the Mann–Whitney U test, binary logistic regression, or χ2 test. Overall, 496 of 571 questionnaires were returned (86.9%). The median of all satisfaction items ranged between 1 (very good) and 2 (good). The majority of patients wanted more detailed information about skin cancer (46.7%, 142/304). Long waiting times were often criticized (22.8%; 80/351). Particular attention in addressing specific needs and fears may further increase patient satisfaction.

【 授权许可】

Unknown