Doctor-patient relationship improved during COVID-19 pandemic, but weakness remains

BMC Family Practice

Xiaoming Wu¹  Dongfang Wang²  Yinli Luo³  Dong Yang³  Yanan Zhou⁴  Yuejiao Ma⁵  Tieqiao Liu⁵  Qiuxia Wu⁵  Qianjin Wang⁵  Honghong Ren⁵  Winson Fu Zun Yang⁶ 

[1] Department of Cardiovascular Surgery, The Second Xiangya Hospital, Central South University, Changsha, China;Department of Psychiatry and Psychotherapy, University Hospital Rechts der Isar, Technical University of Munich, Munich, Germany;Department of Psychiatry, Hunan Brain Hospital (Hunan Second People’s Hospital), Changsha, China;Department of Psychiatry, Hunan Brain Hospital (Hunan Second People’s Hospital), Changsha, China;Department of Psychiatry, National Clinical Research Center for Mental Disorders, The Second Xiangya Hospital of Central South University, Changsha, China;Department of Psychiatry, National Clinical Research Center for Mental Disorders, The Second Xiangya Hospital of Central South University, Changsha, China;Department of Psychological Sciences, College of Arts & Sciences, Texas Tech University, Lubbock, TX, USA;

关键词: COVID-19;    Doctor-patient relationship;    PDRQ-9;    Importance-performance analysis (IPA);    China;   

DOI  :  10.1186/s12875-021-01600-y

来源: Springer

【 摘 要 】

ObjectiveTo assess the quality of the doctor-patient relationship (DPR) in China and possible influencing factors during the COVID-19 period from the patient’s perspective.MethodsAn online survey was carried out nationwide from March 12, 2020 to March 30, 2020 in China via a convenience sampling strategy. Patients who met the inclusion criteria were invited to complete a questionnaire regarding the quality of DPR, including sociodemographic information, the Patient-Doctor Relationship Questionnaire (PDRQ-9), and influencing factors for DPR during the pandemic.ResultsA total of 1903 patients were included. Our result showed that participants had a higher PDRQ-9 score during the COVID-19 pandemic (4.18 ± 0.51) than that before the COVID-19 pandemic (3.86 ± 0.67). Importance-performance analysis (IPA) revealed that doctor-patient communication, patient satisfaction, consultation time, doctor’s attitude, and medical knowledge were specific aspects that needed to be prioritized to improve the DPR. Multiple linear regression analysis suggested that positive media reports, telemedicine, and national policies had a significantly positive effect on the DPR during the pandemic (P < 0.05).ConclusionIn general, the DPR had been improved during the COVID-19 pandemic. Our research found the key points that needed to be prioritized to improve the DPR during the pandemic, which may provide effective suggestions for building a harmonious DPR in the future.

【 授权许可】

CC BY