I Hear You, but Do I Understand? The Relationship of a Shared Professional Language With Quality of Care and Job Satisfaction

Frontiers in Psychology

article

Manuel Stühlinger¹  Jan B. Schmutz¹  Gudela Grote¹ 

[1] Department of Management;Department of Communication Studies, Northwestern University, United States

关键词: shared language;    relational coordination;    interprofessional collaboration;    teamwork;    psychological safety;    quality of care;    job satisfaction;    patient safety;   

DOI  :  10.3389/fpsyg.2019.01310

学科分类：社会科学、人文和艺术（综合）

来源: Frontiers

【 摘 要 】

In various industries, individuals from different professions have to work together in a team to achieve their collective goal. Having gone through different educations, team members speak different professional languages, which poses a challenge to communication, and coordination in interprofessional teams. A shared language is believed to improve collaboration. In this study, we examine if a shared language in interprofessional healthcare teams is associated with better relational coordination and if both are connected to higher quality of care as well as job satisfaction of the staff. We shed light on possible mechanisms between shared language, and quality of care and job satisfaction, respectively, investigating relational coordination and psychological safety as mediators. We surveyed 197 healthcare workers (HCWs) from different professions in three rehabilitation centers in Switzerland. Multiple regression analyses showed that shared language was positively related to perceived quality of care and job satisfaction. Moreover, we found evidence for a serial mediation of these relationships by relational coordination and psychological safety. We discuss implications for healthcare and other types of interprofessional teams.

【 授权许可】

CC BY