International Journal of Disaster Risk Science | |
Modified Usability Framework for Disaster Apps: A Qualitative Thematic Analysis of User Reviews | |
Graham Leonard1  Raj Prasanna2  Emma E. H. Doyle2  Marion Lara Tan2  David Johnston2  Kristin Stock3  | |
[1] GNS Science, Avalon, 5010, Lower Hutt, New Zealand;Joint Centre for Disaster Research, Massey University, 6021, Wellington, New Zealand;School of Natural and Computational Sciences, Massey University, 0632, Albany, New Zealand; | |
关键词: Disaster apps; End-user perspective; Human–computer interaction; Usability; | |
DOI : 10.1007/s13753-020-00282-x | |
来源: Springer | |
【 摘 要 】
The public has access to a range of mobile applications (apps) for disasters. However, there has been limited academic research conducted on disaster apps and how the public perceives their usability. This study explores end-users’ perceptions of the usability of disaster apps. It proposes a conceptual framework based on insights gathered from thematically analyzing online reviews. The study identifies new usability concerns particular to disaster apps’ use: (1) content relevance depends on the app’s purpose and the proximate significance of the information to the hazard event’s time and location; (2) app dependability affects users’ perceptions of usability due to the life-safety association of disaster apps; (3) users perceive advertisements to contribute to their cognitive load; (4) users expect apps to work efficiently without unnecessary consumption of critical phone resources; (5) appropriate audio interface can improve usability, as sounds can boost an app’s alerting aspect; and, finally (6) in-app browsing may potentially enhance users’ impression of the structure of a disaster app. As a result, this study argues for focussed research and development on public-facing disaster apps. Future research should consider the conceptual framework and concerns presented in this study when building design guidelines and theories for disaster apps.
【 授权许可】
CC BY
【 预 览 】
Files | Size | Format | View |
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RO202104281643342ZK.pdf | 1507KB | download |