Hacia una estrategia de garantía de calidad: satisfacción en la utilización de los servicios médicos

Cadernos de Saúde Pública

Armando Martínez Ramírez¹  Miguel Ángel Van-dick Puga¹  Francisco Nápoles Rodríguez¹  Joel Robles Uribe¹  Alfredo Ramos Ramos¹  Ignacio Villaseñor Urrea¹ 

[1] ,Universidad de GuadalajaraGuadalajara Jalisco ,México

关键词: Medical Care;    Health Services;    Health Personnel;    Patients;    Quality;    Atención Médica;    Servicios de Salud;    Personal de Salud;    Pacientes;    Calidad;   

DOI  :  10.1590/S0102-311X1996000300013

来源: SciELO

【 摘 要 】

This study aims to develop methodological tools to assess and guarantee quality of medical care by investigating satisfaction of expectations by objects of care (patients), medical institutions (directors), and direct providers of care (health personnel). The perspectives of this analysis included the structure, process, and outcomes of medical care. Perhaps the novelty of the research is its democratic approach, i.e., the three main protagonists' freedom of expression regarding medical care and the questioning of such aspects as individual, social, and professional satisfaction and the work environment, ultimately leading to the humanization of the work and thus to quality of care.

【 授权许可】

CC BY   
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