Welcoming with risk classification in teaching hospitals: assessment of structure, process and result

Revista Latino-Americana de Enfermagem

Dagmar Willamowius Vituri¹  Kelly Cristina Inoue¹  Jose Aparecido Bellucci Junior¹  Carlos Aparecido De Oliveira¹  Robson Marcelo Rossi¹  Laura Misue Matsuda¹ 

关键词: User Embracement;    Humanization of Assistance;    Hospital Care;    Triage;    Acolhimento;    Humanizacao da Assistencia;    Assistencia Hospitalar;    Triagem;    Acogimiento;    Humanizacion de la Atencion;    Atencion Hospitalaria;    Triaje;   

DOI  :  10.1590/S0104-11692013000500023

来源: SciELO

【 摘 要 】

OBJECTIVE:to assess, from the worker's viewpoint, the structure, the process and the results of the Emergency Hospital Services that have taken up the guideline of "Welcoming with Risk Classification" in two teaching hospitals of the state of Paraná.METHOD:quantitative and descriptive research, exploratory and prospective, using random sampling stratified by professional category, comprising a universe of 216 professional people.RESULTS:they found some points of agreement regarding the promotion of a welcoming and humane environment; privacy and security; welcome and shelter of the companion and also the sheltering and classification of all patients; however, there was disagreement about the comfort of the environment, reference system and counter-reference, prioritisation of seriously ill patients in post-classification service, communication between the members of the multi-professional team and reassessment of the guideline.CONCLUSION:the workers assess the development of the guideline as being precarious, due mainly to the lack of physical structure, due to the lack of physical structure and shortcomings in the service process.

【 授权许可】

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