Aligning Capabilities and Social Media Affordances for Open Innovation in Governments

Australasian Journal of Information Systems

Jörg Becker¹  Sara Hoffmann¹  Andrea Malsbender¹ 

[1] University of Muenster

关键词: Innovation;    open innovation;    innovation capabilities;    government;    e-government;    social media affordances;   

DOI  :  10.3127/ajis.v18i3.1100

学科分类：计算机科学（综合）

来源: University of Canberra * Faculty of Information Sciences and Engineering

【 摘 要 】

In recent years the proliferation of a new technological evolution has aroused great interest from science and prac¬tice: social media. Subsuming different types of online applications where users can create, edit and share con¬tent, social media enables new forms of interaction with others. Organisations already recognise its relevance and start leveraging on it. Furthermore, organisations identify the role of service innovation as one major driver for economic growth and competitive advantage. Nevertheless, although social media affords organisations to interact with their customers, the potential for utilising it for improving their service innovation activities is al¬most unexploited yet. Therefore, this paper aims at providing a framework for supporting the use of social media affordances for service innovation. Its applicability is tested in the domain “government”. Based on theoretical constructs a conceptual analysis is presented, tested in a specific domain and supplemented by potential future research and implications for theory and practice.

【 授权许可】

Unknown