A Virtual Organisation Model for E-Government

Australasian Journal of Information Systems

Greg Robins¹  Janice Bum¹ 

[1] Janice Bum

关键词: virtual organisation;    egovernment;    case study;    Australia;    indigenous;   

DOI  :  10.3127/ajis.v9i2.197

学科分类：计算机科学（综合）

来源: University of Canberra * Faculty of Information Sciences and Engineering

【 摘 要 】

This paper looks at the implementation of a new customer value alliance model in e-govemment. Firstly we review the issues of e-govemment and the drive towards customer centric organisations in the context of multiple government agencies. A model of e-Government is introduced and examined within the context of a virtual organisation model which can be applied along the customer value chain across multiple service agencies. A case study is used to demonstrate how this concept of a virtual organisation as a customer value-alliance model can effect a successful transition to e-Govemment from a traditional Government model. Finally, we examine how the Aboriginal Affairs Department, a Western Australian Government agency is implementing this model for improved customer service and the implications of this model for the management of change in a developing e-community.

【 授权许可】

Unknown