Slaying the dragon myth: an ethnographic study of receptionists in UK general practice

British Journal of General Practice

Carolyn A Chew-Graham¹  Marija Kovandžić¹  Heather Burroughs¹  Jonathan Hammond¹  Emma Funnell¹  Waquas Waheed¹  Katja Gravenhorst¹  Susan Beatty¹  Derek Hibbert¹  Linda Gask¹  Mark Gabbay¹  Jonathan Lamb¹  Christopher Dowrick¹ 

[1]School of Community Based Medicine, University of Manchester, Manchester.

关键词: ethnography;    health services accessibility;    primary care;    qualitative research;    receptionists;    medical;    role;   

DOI  :  10.3399/bjgp13X664225

学科分类：卫生学

来源: Royal College of General Practitioners

【 摘 要 】

General practice receptionists fulfil an essential role in UK primary care, shaping patient access to health professionals. They are often portrayed as powerful ‘gatekeepers’. Existing literature and management initiatives advocate more training to improve their performance and, consequently, the patient experience.

【 授权许可】

Unknown