User satisfaction with commuter walk-in centres

British Journal of General Practice

Jon Nicholl¹  Joanne Coster¹  Alicia O'Cathain¹  Chris Salisbury¹ 

[1] Medical Care Research Unit, School of Health and Related Research (ScHARR), University of Sheffield, Sheffield

关键词: evaluation studies;    health policy;    primary health care;    patient satisfaction;   

DOI  :  10.3399/bjgp09X473169

学科分类：卫生学

来源: Royal College of General Practitioners

【 摘 要 】

Pilot commuter walk-in centres have been located close to national rail stations in major English cities, provided by private healthcare companies for the NHS, and offering access to doctors and nurses. This study used a survey to evaluate user satisfaction levels with this new service. Thirty-three per cent (1828/5574) of users completed a questionnaire. Centres demonstrated high levels of user satisfaction (69% ‘very satisfied’, 95% confidence interval = 58% to 79%) overall, but satisfaction was lower for some aspects of care such as waiting times.

【 授权许可】

Unknown