Connected care in a fragmented world: lessons from rural health care

British Journal of General Practice

Jane Farmer¹ 

[1] Chair of Rural Health Policy and management, University of The Highlands and Islands Millennium Institute and University of Aberdeen, Inverness

关键词: continuity of patient care;    health care reform;    patient care;    patient satisfaction;    rural health services;    Scotland;   

DOI  :  

学科分类：卫生学

来源: Royal College of General Practitioners

【 摘 要 】

This paper uses the phenomenon of very high satisfaction with remote rural health services in Scotland as a trigger for exploring what consumers want and like in health service utilisation — and why. It draws on the business literature in customer services marketing and economic sociology to illuminate why long-term associations between consumers and providers in health care are important and beneficial. In doing so, it highlights wider lessons about the experience of good health care to be learned from the satisfaction expressed by rural residents and suggests, as health services become increasingly fragmented, the relevance of maintaining a connected experience for patients.

【 授权许可】

Unknown