Incorporating Workload and Performance Levels into Work Situation Analysis of Employees with Application to a Taiwanese Hotel Chain | Science Publications

American Journal of Applied Sciences

Wen-I Horna¹  Chich-Jen Shieh¹  Kun-Hsu Wu¹  Tien-Hui Chen¹  Wei-Jen Lin¹ 

关键词: Human resource management;    workload;    performance;    hotel industry;    reception clerk;   

DOI  :  10.3844/ajassp.2010.692.697

学科分类：自然科学（综合）

来源: Science Publications

【 摘 要 】

Problem statement: Appropriate Human Resource Management (HRM) can motivate employees, develop their capabilities and enhance their productivity. However, before selecting the HRM practices to adopt, the workload levels of employees should be considered, since they may influence the success of such efforts. Approach: This study measured the relative workload of individual employees and incorporates the performance level into the work situation analysis. This analysis enables managers to be more aware of the work situations of employees and thus achieve better HRM decision making. Results: In addition, we presented an example application of the proposed analysis focusing on the reception clerks in a hotel chain and the results can aid management in deciding which HRM practices should be applied for specific employees so that their productivity can be improved. Conclusion: The advantage of this study is that it can provide a practical framework for managers to be more aware of the work situations of employees and thus achieve better HRM decision making.

【 授权许可】

Unknown