Role of Information Technology Infrastructure Library in E-Government | Science Publications

Journal of Computer Science

Tariq R. Soomro¹  Okan Geray¹  Mihyar Hesson¹ 

关键词: Dubai E-government;    service support;    service delivery;   

DOI  :  10.3844/jcssp.2012.323.328

学科分类：计算机科学（综合）

来源: Science Publications

【 摘 要 】

Problem statement: The E-Government implementation has been achieved by many countries. This is meant to improve the delivery of public services to citizens, business and governmental departments alike.Different strategies are used to build E-Government infrastructure and deliver its services to the public. The degree of success that is achieved by different E-Governments in terms of service level and quality of service varies significantly. Approach: The objective of achieving e-Governance goes far beyond mere computerization of standalone back office operations.Strict measures are required to help E-Governments evaluate the service level and assess the quality of service. Results: In this study we introduce the E-Government strategies, perspectives, implementation, transformation and their major problems. In this context, the role of Information Technology Infrastructure Library (ITIL) is reviewed. Conclusion: Dubai E-Government (DeG) which was officially launched in December 2001 is selected as a case study for service management assessment based on ITIL standards.Two main areas of DeG service management were selected; service support and service delivery.

【 授权许可】

Unknown