Gerenciamento dos processos de negócio: uma análise dos modelos de ciclo de vida BPM

Producao Online

Maria Clara da Cunha Bezerra¹ 

[1] Universidade Federal da Paraíba

关键词: Business Process Management;    BPM lifecycle;    Business processes;   

DOI  :  10.14488/1676-1901.v18i3.2905

学科分类：社会科学、人文和艺术（综合）

来源: Associacao Brasileira de Engenharia de Producao (A B E P R O)

【 摘 要 】

Process management represents an instrument to improve the performance of business institutions, but many companies, are not yet process oriented. In this context, the business process management (BPM) approach, which involves an endless feedback cycle, is inserted to ensure that business processes are aligned with the organizational strategy and customer focus. The literature proposes several models to guide organizations to process management. The objective of this work was to analyze BPM models proposed in the last 10 years, from a descriptive synthesis of these, comparing their phases, raising their convergences and variations, as well as from the alignment of these models with key BPM attributes that were identified from the literature. The contribution of this work is due to the usefulness of these analyzes for researchers when looking to study different models of process management. As well as this work also presents practical contribution as it can help professionals adopt models and promote BPM.

【 授权许可】

CC BY