Receptionists’ role in new approaches to consultations in primary care: a focused ethnographic study

The British journal of general practice: the journal of the Royal College of General Practitioners

Chris Salisbury¹  Andy Gibson²  Heather Dawn Brant³  Tania Porqueddu⁴  Sue Ziebland⁴  John Campbell⁵  Brian McKinstry⁶  Annemieke Bikker⁶  Helen Atherton⁷ 

[1] Centre for Academic Primary Care, University of Bristol, Bristol.;Health and Social Sciences, University of the West of England, Bristol.;National Institute for Health Research Collaboration for Leadership in Applied Health Research and Care (NIHR CLAHRC) West, University Hospitals Bristol NHS Foundation Trust, Bristol.;Nuffield Department of Primary Care Health Sciences, University of Oxford, Oxford.;University of Exeter Collaboration for Academic Primary Care (APEx), University of Exeter, Exeter.;Usher Institute of Population Health Sciences and Informatics, University of Edinburgh, Edinburgh.;Warwick Medical School, University of Warwick, Warwick.

关键词: communication;    family-practice;    focused-ethnography;    general-practice;    medical-receptionists;    primary-care;    qualitative-research;    remote-consultation;   

DOI  :  10.3399/bjgp18X697505

学科分类：卫生学

来源: Royal College of General Practitioners

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