A Process Re-Engineering Framework for Reverse Logistics Based on a Case Study:

International Journal of Engineering Business Management

Hing KaiChan¹ 

关键词: Process reengineering;    Reverse logistics;    Learner-centred;    Framework;   

DOI  :  10.5772/9723

学科分类：工程和技术（综合）

来源: Sage Journals

【 摘 要 】

Reverse logistics has gained increasing attention in recent years as a channel for companies to achieve operational excellence. The process involves manipulation of returned materials, or even products, which forms a pivotal role in sustainable development throughout the whole supply chains. To make reverse logistics possible, process re-engineering may need to be carried out. However, the processes involved in re-engineering are practically complicated. Objectives, benefits, and applicability of any process re-engineering require a careful and detailed strategic planning. This paper aims to propose an easy-to-follow step-by-step framework for practitioners to perform process re-engineering, to learn and identify the critical issues in each step, and to be successful in applying process re-engineering in order to enhance reverse logistics performance. A learner-centred approach is adopted based on a case study of process re-engineering, which is demonstrated in the paper for explanation.

【 授权许可】

CC BY