DEBT COUNSELLING SERVICES IN GAUTENG (SOUTH AFRICA): COUNSUMERS’ PERSPECTIVE

Journal of Governance and Regulation

Kgomotso Hilda Masilo¹ 

关键词: Over-Indebtedness;    Financial Management;    National Credit Act;    South Africa;   

DOI  :  10.22495/jgr_v3_i3_c1_p5

学科分类：社会科学、人文和艺术（综合）

来源: Virtus Interpress

【 摘 要 】

Debt counsellors are receiving a high number of applications from over-indebted consumers on a monthly basis. This paper investigates the effectiveness of debt counselling on consumer financial wellness. Three hundred consumers were surveyed and a response rate of 61% was achieved. Data was analysed using descriptive statistics. There was no evidence that consumers who received debt counselling improved in their financial standing. The article concluded that though debt counselling is important, it does not necessarily improve the financial prosperity of over-indebted consumers. The paper recommends that financial management education be part of the intervention methods that debt counsellors use when they counsel their clients. Consumers should be introduced to personal financial management education at an early age of their life.

【 授权许可】

CC BY-NC