Case—Miller Pain Treatment Center

INFORMS Transactions on Education

Kayode Williams¹  Chester Chambers² 

[1] Department of Anesthesiology and Critical Care Medicine, Johns Hopkins School of Medicine, Baltimore, Maryland 21205;Johns Hopkins Carey Business School, 100 International Drive, Baltimore, Maryland 21202

关键词: process analysis;    healthcare delivery;    discrete event simulation;    case study;   

DOI  :  10.1287/ited.2017.0176cs

学科分类：社会科学、人文和艺术（综合）

来源: INFORMS

【 摘 要 】

On a cool Saturday morning Dr. Keith Weems walked briskly down the hallway toward the main entrance to Eastern Hospital (JHH). He was on his way to visit in-patients in several wards as part of his duties as the pain specialist on call for that weekend. However, his mind kept drifting to issues he was facing as the new manager of the Miller Pain Treatment Center in the neighboring Eastern Outpatient Center (E-HOC). Dr. Weems had been working as part of the Eastern system for several years. However, he recently merged his successful private practice into the Miller Pain Treatment Center and was appointed as its director. In so doing he moved from a setting where he was the clear boss to one in which he was dealing with a collection of more established doctors already set in their ways. He also had to figure out how to improve the care delivery process in this environment, which considered itself to be part of the premier teaching hospital in the world. After reviewing the operations and meeting the staff h...

【 授权许可】

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