Case Article�?�Take Me Out Of The Ball Game

INFORMS Transactions on Education

Amit Pazgal¹  Gilles Reinhardt¹ 

关键词: teaching modeling;    teaching production/operations management;    process analysis;    service capacity;    crowd management;   

DOI  :  10.1287/ited.2014.0126ca

学科分类：社会科学、人文和艺术（综合）

来源: INFORMS

【 摘 要 】

This paper describes a teaching case in which students model crowd management using process analysis. The case study consists of a classroom exercise that provides a practical illustration of the steps required to analyze a process, the need for abstraction in modeling a process, and an understanding of the relationship between process metrics and their managerial implications. The students are expected to behave as city planning consultants, addressing the long lines fans regularly face when getting home at the end of a Chicago Cubs�? baseball game. The case requires them to use knowledge from operations, economics, and process analysis classes to model, analyze and provide concrete solutions to alleviate crowding.

【 授权许可】

Unknown