Avaliação de Ferramentas de Business Process Management (BPMS) pela Ótica da Gestão do Conhecimento

Perspectivas em Ciencia da Informacao

关键词: Gestão do Conhecimento;    Gestão por Processos;    Business Process Management (BPM);    Workflow;   

DOI  :  

学科分类：农业科学（综合）

来源: Universidade Federal de Minas Gerais * Escola de Biblioteconomia

【 摘 要 】

The paper analyses how BPM systems can support Knowledge Management (KM) practices. The research model was built upon the interfaces between KM and Process Management and was also based on BPMI and WfMC models. It was concluded, for the studied case, that a BPM system, in spite of helping socialization in a limited manner, presents features that comprehensively support externalization, combination and internalization of knowledge about business processes.

【 授权许可】

Unknown