Factors affecting the effectiveness of quality control circles in a hospital using a combination of fuzzy VIKOR and Grey Relational Analysis:

Proceedings of Singapore Healthcare

MohammadkarimBahadori¹ 

关键词: Quality control circles;    fuzzy VIKOR;    Grey Relational Analysis;    Importance–Performance Analysis;   

DOI  :  10.1177/2010105818758088

学科分类：医学（综合）

来源: Sage Journals

【 摘 要 】

Background:One of the techniques used to achieve productivity, employees’ job satisfaction and higher quality goods and services, as well as to solve the problems by using a team, is the formation of quality control circles. Quality control circles enable managers to meet the organization’s and employees’ needs through making effective use of resources and facilities. On the other hand, the quality of services is always affected by uncertainty and ambiguous and implicit judgments, which make its measurement uncertain.Aim:The present study aimed to identify important factors affecting the effectiveness of quality control circles in a hospital, as well as rank them using a combination of fuzzy VIKOR and Grey Relational Analysis (GRA).Methodology:This was an applied, cross-sectional and descriptive–analytical study conducted in 2016. The study population consisted of five academic members and five experts in the field of nursing working in a hospital, who were selected using a purposive sampling method. Also...

【 授权许可】

CC BY