THE PERCEPTIONS AND NATURE OF SERVICE DELIVERY INNOVATION AMONG GOVERNMENT EMPLOYEES: AN EXPLORATORY STUDY

Journal of Governance and Regulation

关键词: Service Delivery;    Government;    Innovation;   

DOI  :  10.22495/jgr_v4_i4_c5_p1

学科分类：社会科学、人文和艺术（综合）

来源: Virtus Interpress

【 摘 要 】

Innovation has become prominent within the leadership literature as an underlying and important aspect of service delivery. This study set out to determine the perceptions and nature of service delivery innovation among employees of a South African government department, using a sample of 289 participants. Statistical analysis was conducted to analyse the data which indicate that innovation is an important aspect of service delivery.This study suggests that to enhance service delivery employees should be encouraged to be innovative. The implications of the findings are discussed and recommendations for future research are made.

【 授权许可】

CC BY-NC