期刊论文详细信息
Journal of Patient Experience
Cleveland Clinic Imaging Institute’s “Commitment to Respect” and Impact on Quality of Care and Patient Satisfaction:
CarlCreagh1 
关键词: quality;    respect;    communication;    healthcare reform;    physician feedback;   
DOI  :  10.1177/2374373517694532
学科分类:医学(综合)
来源: Sage Journals
PDF
【 摘 要 】

Cleveland Clinic’s Imaging Institute implemented a “Commitment to Respect” initiative and survey process in March 2013 with the goal of improving communication and teamwork among employees and, in turn, improving patient satisfaction. Since the rollout of this initiative, we have worked to increase acceptance of the process, improve the survey response, and more fully incorporate results into staff development. Now that we have 4 years of annual data for analysis, we can state based on feedback from caregivers that the process has had a positive effect on relationships between radiologists and frontline clinical staff. The survey identifies behaviors that individuals were not previously aware of, allowing staff members to make changes based on this feedback. Additionally, institute leaders are able to reinforce the respectful behaviors of those scoring well and support the efforts of those whose scores need improvement. Both scenarios are reinforced through the radiologist annual performance review process.

【 授权许可】

CC BY   

【 预 览 】
附件列表
Files Size Format View
RO201901215889735ZK.pdf 422KB PDF download
  文献评价指标  
  下载次数:7次 浏览次数:12次