Integration of Behavioral Health and Medical Services: Using Patient Experience as a Guide

Journal of Patient Experience

FrancesDeavers¹ 

关键词: patient satisfaction;    patient interest;    integrated care;    behavioral health services;    behavioral health consultations;    type 2 diabetes;    patient-centered care;   

DOI  :  10.1177/2374373515615976

学科分类：医学（综合）

来源: Sage Journals

【 摘 要 】

Objectives:This study aimed to assess patient satisfaction with behavioral health consultation in a primary and specialty care setting and to gauge patient interest in other behavioral health services.Methods:We surveyed patients with type 2 diabetes mellitus (N = 65), following a brief behavioral health consultation about their satisfaction with the experience and their interest in various behavioral health services. Doctoral students with master’s degrees in clinical psychology provided the consultations.Results:Patients were highly satisfied with behavioral health consultations and expressed moderate to high interest in various potential behavioral health services. Patients with more diabetes-related concerns were less satisfied with brief behavioral health consultations but reported greater interest in other behavioral health services.Conclusions:Results were used to build stakeholder support and guide expansion of integrated behavioral health services. Examining patient experience can help identify p...

【 授权许可】

CC BY