Association between health worker motivation and healthcare quality efforts in Ghana

Human Resources for Health

Tobias F Rinke de Wit⁴  Edward Nketiah-Amponsah³  Alice Ogink²  Paul van Ostenberg¹  Nicole Spieker²  Robert Kaba Alhassan⁴ 

[1] Joint Commission International (JCI), Chicago, USA;PharmAccess Foundation, Amsterdam, Netherlands;Department of Economics, University of Ghana, Legon, Ghana;Amsterdam Institute for Global Health and Development, University of Amsterdam, Amsterdam, Netherlands

关键词: Efforts;    Patient safety;    Primary health facilities;    Quality care;    Motivation;    Health worker;    Ghana;   

Others  :  822419
DOI  :  10.1186/1478-4491-11-37

 received in 2013-01-19, accepted in 2013-08-06,  发布年份 2013

【 摘 要 】

Background

Ghana is one of the sub-Saharan African countries making significant progress towards universal access to quality healthcare. However, it remains a challenge to attain the 2015 targets for the health related Millennium Development Goals (MDGs) partly due to health sector human resource challenges including low staff motivation.

Purpose

This paper addresses indicators of health worker motivation and assesses associations with quality care and patient safety in Ghana. The aim is to identify interventions at the health worker level that contribute to quality improvement in healthcare facilities.

Methods

The study is a baseline survey of health workers (n = 324) in 64 primary healthcare facilities in two regions in Ghana. Data collection involved quality care assessment using the SafeCare Essentials tool, the National Health Insurance Authority (NHIA) accreditation data and structured staff interviews on workplace motivating factors. The Spearman correlation test was conducted to test the hypothesis that the level of health worker motivation is associated with level of effort by primary healthcare facilities to improve quality care and patient safety.

Results

The quality care situation in health facilities was generally low, as determined by the SafeCare Essentials tool and NHIA data. The majority of facilities assessed did not have documented evidence of processes for continuous quality improvement and patient safety. Overall, staff motivation appeared low although workers in private facilities perceived better working conditions than workers in public facilities (P <0.05). Significant positive associations were found between staff satisfaction levels with working conditions and the clinic’s effort towards quality improvement and patient safety (P <0.05).

Conclusion

As part of efforts towards attainment of the health related MDGs in Ghana, more comprehensive staff motivation interventions should be integrated into quality improvement strategies especially in government-owned healthcare facilities where working conditions are perceived to be the worst.

【 授权许可】

   
2013 Alhassan et al.; licensee BioMed Central Ltd.

【 图 表 】

Figure 2.

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