Research on the construction of three level customer service knowledge graph

2017 3rd International Conference on Applied Materials and Manufacturing Technology

Cheng, Shi^1,2 ; Shen, Jiajie^1 ; Shi, Quan^1,2 ; Cheng, Xianyi^1,2

School of Computer Science and Technology, Nantong University, JiangSu Nantong

226019, China^1

Nantong Research Institute for Advanced Communication Technologies, JiangSu Nantong

226019, China^2

关键词: Business performance;    Customer services;    Electric marketings;    Growing demand;    Knowledge expression;    Knowledge graphs;    Knowledge reasoning;    Theory and methods;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/242/1/012077/pdf
DOI  :  10.1088/1757-899X/242/1/012077

来源: IOP

【 摘 要 】

With the explosion of knowledge and information of the enterprise and the growing demand for intelligent knowledge management and application and improve business performance the knowledge expression and processing of the enterprise has become a hot topic. Aim at the problems of the electric marketing customer service knowledge map (customer service knowledge map) in building theory and method, electric marketing knowledge map of three levels of customer service was discussed, and realizing knowledge reasoning based on Neo4j, achieve good results in practical application.