Analysis of usability factors affecting purchase intention in online e-commerce sites

International Conference on Information Technology and Digital Applications

计算机科学

Perdana, R.A.^1 ; Suzianti, A.^1

Industrial Engineering Department, Universitas Indonesia, Depok, Indonesia^1

关键词: E-commerce sites;    Indonesians;    Interactivity;    Internet users;    Purchase intention;    Telepresence;    Usability factors;    User experience;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/185/1/012015/pdf
DOI  :  10.1088/1757-899X/185/1/012015

学科分类：计算机科学（综合）

来源: IOP

【 摘 要 】

The growing number of internet users plays a significant role in the emergence of a variety of online e-commerce sites to meet the needs of Indonesians. However, there are still some problems faced by the users in using e-commerce sites. Therefore, a research related to user experience on their purchase intention to foster e-commerce sites is required. This study is conducted to find out the relationship between usability factors on e-commerce users' purchase intention using a case study by using SEM to analyse the usability of the website. The result of this study shows that credibility, readability and telepresence are usability factors that directly affect purchase intention, while simplicity, consistency and interactivity are usability factors that indirectly affect purchase intention. Therefore, we can conclude that Indonesian consumers are on the Early Majority phase in adopting Company A.