An Open Service Provider Concept for Enterprise Complex Automation

International Conference on Information Technologies in Business and Industry 2016

计算机科学;经济学;工业技术

Ivaschenko, A.V.^1 ; Sitnikov, P.V.^2 ; Tanonykhina, M.O.^3

Samara National Research University, 34, Moskovskoe highway, Samara

443086, Russia^1

ITMO University, 14, lit. A, Birzhevaya liniya, Saint Petersburg

199034, Russia^2

SEC Open Code, 55, Yarmarochnaya Str., Samara

443001, Russia^3

关键词: After-sales;    Customer support;    Integrated informations;    IT services;    Open codes;    Open services;    Software platforms;   

Others  :  https://iopscience.iop.org/article/10.1088/1742-6596/803/1/012059/pdf
DOI  :  10.1088/1742-6596/803/1/012059

来源: IOP

【 摘 要 】

The paper introduces a solution for IT services representation and management in the integrated information space of distributed enterprises. It is proposed to develop an Open Service Provider as a software platform for interaction between IT services providers and their users. Implementation of the proposed concept and approach is illustrated by an after-sales customer support system for a large manufacturing corporation delivered by SEC "Open Code".