Wybrane aspekty zarządzania usługami IT

Ekonomiczne Problemy Usług

Anna Pamuła¹ 

[1] Uniwersytet ŁódzkiWydział ZarządzaniaKatedra Informatyki;

关键词: ITIL;    ITSM;    IT infrastructure;    IT services;   

DOI  :  10.18276/epu.2017.126/1-28

来源: DOAJ

【 摘 要 】

The paper presents ITIL (Information Technology Infrastructure Library) concept and discuss the most often implemented processes as the practice of managing IT services in large organizations and SME. The article points the customer satisfaction as the main challenge behind IT departments. Some new trend in ITISM are discussed.

【 授权许可】

Unknown