An Evaluation of the User Experience on C2C Online Short-Term Rentals

2018 1st International Conference on Environment Prevention and Pollution Control Technology

生态环境科学

Qin Hu, Li^1 ; Liu, Hong^2 ; Zou, Xin^3

Information Technology Management Department, Chengdu Neusoft University, Sichuan

611844, China^1

School of Management Science, Chengdu University of Technology, Sichuan

610059, China^2

School of Natural and Built Environments, University of South Australia, Mawson Lakes

SA

5095, Australia^3

关键词: E-commerce websites;    Empirical analysis;    Follow-up Studies;    Hierarchical structure model;    House rent;    Service-ability;    Theoretical research;    User experience;   

Others  :  https://iopscience.iop.org/article/10.1088/1755-1315/199/3/032001/pdf
DOI  :  10.1088/1755-1315/199/3/032001

学科分类：环境科学（综合）

来源: IOP

【 摘 要 】

With the rapid development of internet and the gradually-spreading sharing economy, online short-term rentals can make full use of the idle resources in the industry of house rent which gradually comes into our sight. In the form of e-commerce websites, online short-term rent platforms provide various services for landlords and tenants so as to realise short-term house tenancy. In this paper, the author tries to evaluate the user experience of online short-term rent through oriented research and by means of analytic hierarchy process, this paper attempts to construct the hierarchical structure model of user experience, establish dimensional indexes, carry out empirical analysis and work out the weight of key factors influencing user experience through verification. To a certain extent, this research provides a wide scope of thinking for follow-up studies in relevant fields, which is of certain theoretical significance. By applying theoretical research into practice, this can provide some references for online short-term rent platforms so as to better enhance their service ability and increase consumers' actual perception.