Identifying critical success factors (CSFs) of Facilities Management (FM) in non-low cost high-rise residential buildings

3rd International Conference on Research Methodology for Built Environment and Engineering 2017

生态环境科学

Dahlan, F.M.^1 ; Zainuddin, A.^1

Faculty of Architecture, Planning and Surveying, Universiti Teknologi MARA, Seri Iskandar Campus, Seri Iskandar, Perak

32610, Malaysia^1

关键词: Critical success factor;    Facilities management;    High rise residential building;    Low costs;    Performance measurements;    Research strategy;    Residential building;   

Others  :  https://iopscience.iop.org/article/10.1088/1755-1315/117/1/012036/pdf
DOI  :  10.1088/1755-1315/117/1/012036

学科分类：环境科学（综合）

来源: IOP

【 摘 要 】

Critical success factors (CSFs) are important key areas of activity that must be performed well in any Facilities Management (FM) organisation to achieve its missions, objectives or goals. Before implementing CSFs, an FM organisation must identify the key areas where things must be done properly to enable the business to flourish. Although many performance measurements in FM organisation have been discussed in previous research, not much research has been done on CSFs from the perspective of FM business in non-low cost high-rise residential buildings. The purpose of this study is to develop a methodology in developing the CSFs group and CSFs for FM organisation in non-low cost residential buildings. This research will involve three (3) phases of research strategy to achieve the objective of this research.