Research on the Satisfaction Degree of Basic Level Employees in Chain Hotels —— Take Jinan Rujia Chain Hotel as an Example

4th International Conference on Advances in Energy Resources and Environment Engineering

能源学;生态环境科学

Zhang, Yiwen^1

School of Mathematics and Statistics, University of Toronto, Toronto

M4Y0C3, Canada^1

关键词: Analysis tools;    Employee satisfaction;    Grass roots;    Interpersonal relationship;    Personal development;    Satisfaction degrees;    Turnover rate;   

Others  :  https://iopscience.iop.org/article/10.1088/1755-1315/237/3/032129/pdf
DOI  :  10.1088/1755-1315/237/3/032129

学科分类：环境科学（综合）

来源: IOP

【 摘 要 】

In recent years, there is a common problem in hotels. The turnover of grass-roots staffs is frequent and the turnover rate of staffs is high. This paper takes Jinan Rujia Chain Hotel as an example, designing a questionnaire to investigate the satisfaction of the grass-roots employees of Rujia Hotel. The principal component analysis of the data obtained from the survey was carried out by using SPSS analysis tools, then the conclusions were drawn as follows: The overall satisfaction of the grassroots staff of Rujia Hotel in Jinan is not very high. Among the five main factors, the employee satisfaction of the job treatment factor is the highest, while the interpersonal relationship factor is the lowest, which is only 0.0373. Personal development factor is second only to interpersonal relationship factor, employee satisfaction is 0.0482, but on the whole, the employee satisfaction of the five main factors is low.