Analysis of the application of quality management systems in the rubber industry based on ISO 9001:2015

Conference on Innovation in Technology and Engineering Science

工业技术（总论）

Fajrah, N.^1 ; Putri, N.T.^2 ; Amrina, E.^2

Industrial Engineering Department, Universitas Putera Batam, Kepulauan Riau, Indonesia^1

Industrial Engineering Department, Universitas Andalas, Padang, Indonesia^2

关键词: Certification standards;    Consumer expectations;    Documentation systems;    Integrated quality;    International standards;    Production process;    Quality management systems;    Top management commitment;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/602/1/012039/pdf
DOI  :  10.1088/1757-899X/602/1/012039

学科分类：工业工程学

来源: IOP

【 摘 要 】

Increasing competition in the global market and high consumer expectations for quality products, encourage companies to produce quality products of international standards. The rubber industry is part of an industry group that is prioritized in its development in Indonesia. Based on these conditions, companies are always required to develop quality management systems that exist in the production process. The purpose of this study is to analyze the application of the quality management system of the crumb rubber industry to the ISO 9001: 2015 certification standard. The analysis was carried out on case studies and discussions with leaders of crumb rubber companies in Padang City. The success of the implementation is affected by indicators that influencing in ISO 9001: 2015 certification standards. Based on the results of the case study it can be seen that PT B has implemented an integrated quality management system in the company's business processes. On the other hand, PT A still needs much improvement in implementing an integrated quality management system and integrated with the company's business processes. It can be concluded that a strong top management commitment is not supported by the application of a quality management system. The implementation of a quality management system has not been optimally demonstrated by the company's quality control documentation system is still incomplete and the company has not involved all aspects of the company in the implementation of quality management systems.