A Combined ANP, TOPSIS and MCGP Approach to Select Knowledge Transfer Strategy: A Case Study in Indonesian SMEs ERP System Implementation

1st International Conference on Industrial and Manufacturing Engineering

工业技术（总论）;机械制造

Cahyadi, I.^1

Department of Industrial Engineering, University of Trunojoyo Madura Kamal, Madura

69162, Indonesia^1

关键词: Business sustainability;    Enterprise resource planning systems;    Erp system implementations;    Information system success model;    International markets;    Knowledge sharing cultures;    Multiple criteria decision making;    Small and medium enterprise;   

Others  :  https://iopscience.iop.org/article/10.1088/1757-899X/505/1/012001/pdf
DOI  :  10.1088/1757-899X/505/1/012001

学科分类：工业工程学

来源: IOP

【 摘 要 】

In order to enhance business sustainability and become more competitive in the international market, many Indonesian Small and Medium Enterprises (SMEs) have attempted to implement Enterprise Resource Planning (ERP) System albeit with some problems. This research draws from the relevant literature of information system success models, knowledge management and user behaviour, to develop an integrated model to select various factors of knowledge transfer strategy in ERP implementation within Indonesian SMEs. The research model includes specific constructs and paths which affect the evaluation of a successful knowledge transfer strategy. Multiple Criteria Decision Making and Goal Programming were used to select the most appropriate knowledge transfer strategy in an adopting company. The study found that knowledge sharing culture depends on absorptive capacity and consulting companies capability. The study also found that the proposed model can assist Indonesian SMEs in knowledge transfer strategy selection and decision during their ERP system implementation project.