1 Understanding Complaining Behaviour and Users' Preferences for Service Recovery: An Experiment [学位论文]
作者:Drewery, David
论文开放时间:2014
关键词:Service Quality;Complaining Behaviour;...
培养单位:University of Waterloo
1 Understanding Complaining Behaviour and Users' Preferences for Service Recovery: An Experiment [学位论文]
作者:Drewery, David
论文开放时间:2014
关键词:Service Quality;Complaining Behaviour;...
培养单位:University of Waterloo