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1 Mainstreaming Citizen Feedback on Service Delivery using ICTs : Findings and Lessons from ICT-based Feedback Surveys on Water Supply and Sanitation Services in Indian Cities [科技报告]

作者:Bhatnagar, Vandana, Batra, Nidhi, Tiwari, Kanak

发布日期:2017

关键词:service delivery;citizen satisfaction;...

发布机构:World Bank, New Delhi

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