Queueing Analysis of a Priority-based Claim Processing System

Queueing;steady-state probabilities;infinitesimal generator matrix;waiting-time distribution;redistribution;reneging;phase-type distribution;matrix exponential;initial probability vector;computational complexity;Actuarial Science

Ibrahim, Basil

University of Waterloo

关键词: Queueing;    steady-state probabilities;    infinitesimal generator matrix;    waiting-time distribution;    redistribution;    reneging;    phase-type distribution;    matrix exponential;    initial probability vector;    computational complexity;    Actuarial Science;   

Others  :  https://uwspace.uwaterloo.ca/bitstream/10012/4796/1/Thesisbwagih.pdf

瑞士|英语

来源: UWSPACE Waterloo Institutional Repository

【 摘 要 】

We propose a situation in which a single employee is responsible for processing incoming claims to an insurance company that can be classified as being one of two possible types. More specifically, we consider a priority-based system having separate buffers to store high priority and low priority incoming claims. We construct a mathematical model and perform queueing analysis to evaluate the performance of this priority-based system, which incorporates the possibility of claims being redistributed, lost, or prematurely processed.